The 2026 PDS PA National Conference required staff to serve hundreds of participants while keeping check-in and distribution records easy to find throughout the event.
What was getting in the way.
Manual check-in and separate participant lists create queues, duplicate work, and weak visibility for staff during a live event.
Turning the process into a usable system.
- Created a connected participant journey from registration to on-site attendance.
- Linked QR check-in, digital ID cards, and goodie-bag distribution to each participant record.
- Connected official WhatsApp communication with delivery tracking for event updates.
- Deployed the system and provided support during live operations.
A simple view of people, process, and information.
This simplified view only shows verified parts of the service. Confidential access, infrastructure details, and operational data are intentionally omitted.
On-site staff need to serve participants quickly without recording the same attendance or distribution action twice.
I tied every operational action to one participant identity and gave staff focused screens for the task happening in front of them.
- QR-based attendance
- Searchable participant records
- Live operational views
- WhatsApp communication tracking
- ID card and distribution records
What changed for the people using it.
- Supported registration and attendance operations for 807 conference participants.
- Replaced paper-dependent check-in with searchable participant and QR-based workflows.
- Gave staff one place to track attendance, communication, and distribution activities.
Private enterprise application — source code, credentials, internal endpoints, and production access are confidential.